Our shipping rates are as follows:
- Free shipping on all orders
- Some larger items may incur minimal additional charges due to weight & size
- Collection is welcome by prior arrangement.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email firstname.lastname@example.org.
All orders are despatched from our warehouse daily Monday through to Friday either via Couriers Please, Fastway or Australia Post. Please ensure you have provided us with your correct postal address and business name (if being posted to a business address) to avoid delays.
There are a limited number of items that we cannot post to PO Box addresses but will contact you for a physical street address should your item fall into this category.
Extra expenses incurred for re-delivery are the responsibility of the consignee of the goods. Your address is printed onto the packaging and collected from us personally by the carriers. If you are not available at the time of delivery a card will be left in your letterbox advising you that your package will be available to collect from your local Post Office or you will need to call the relevant courier to re-arrange delivery or collection.
If the goods are defective upon receipt, please contact us immediately.
In the unlikely case, an incorrect item may be delivered, please let us know and we will rectify the problem immediately (at our cost of course).
Refund and Returns
Your satisfaction is our first priority at BumpsieDaisy. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund you.
For damages you must contact us within 48hrs of receiving the order, please send a message with your contact details and describe the issue as best you can. We strive to resolve any problems as quickly as possible and are only too happy to help.
We will accept change of mind returns, however a small number of items can incur restocking fees if returned for incorrect choice, it is always best to contact us at email@example.com prior to returning goods to make an informed decision. Items must be returned in their original packaging and still be in an unused and saleable condition. You need to include a note detailing reason for return, invoice number and contact phone number. Goods returned without these conditions met may not be able to be refunded. Where hygiene products are purchased we are unable to accept a return of these items once the seals have been broken, unless proven otherwise faulty.
To return an item, please send it to:
PO Box 6301, Meridan Plains, 4551, QLD
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name, address and phone number
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.